Project Title: Build a White-Label AI Voice Calling & Automation Platform (E-commerce Focus) Project Overview We are seeking an experienced development agency or senior full-stack team to build and operate a multi-tenant, white-label AI voice calling platform. The primary focus is on automated E-commerce workflows (specifically COD confirmation and RTO reduction), with future phases expanding into Real Estate lead qualification. This is a strictly white-labeled partnership. You will build and manage the underlying infrastructure, while we provide the front-facing brand. Core Requirements 1. Multi-Tenant Architecture & Panels Super Admin Panel: Global management of clients, setting concurrency/minute limits, managing API keys/integrations, and monitoring system health (provider errors, webhook failures). Client Admin Panel: Individual dashboards for users to manage campaigns, upload CSVs (with validation), view real-time call logs, transcripts, and recordings. Role-Based Access (RBAC): Must include Super Admin, Client Admin, Client Operator (retry/reschedule), and Client Analyst (read-only) roles. Security: Multi-tenant isolation is mandatory. Data must be encrypted at rest and in transit, with recordings accessed via time-limited signed URLs. +1 2. AI Calling & Workflow Engine Outbound Automation: Scheduling and retry logic based on calling windows and "call later" statuses. Intelligent Branching: Workflows must handle greetings, branching questions (Yes/No/Cancel), and fallbacks to human review for low-confidence interactions. E-commerce Logic: For Phase 1, the system must handle COD confirmations, including capturing cancel reasons, reschedule times, and address change flags. 3. Integrations & API Shopify (Phase 1): Two-way integration. Trigger calls from "New Order" webhooks and push outcomes back to Shopify tags, notes, or metafields. Public API & Webhooks: Robust API for bulk uploads and fetching results. Webhooks must provide status updates (call_started, result_ready, etc.) with full retry logs. 4. Analytics & Reporting Usage Tracking: Per-second or per-minute billable duration tracking with monthly usage exports per tenant. Dashboards: Performance analytics including connection rates, outcome breakdowns, and provider error rates. Scale & Reliability MVP Capacity: Must handle 10,000 calls per day. Scalability: Architecture must be designed to scale to 100,000 calls per day. Monitoring: Real-time monitoring for webhook spikes and processing failures is required. Non-Negotiable Terms White-Label Integrity: No "powered by" branding, no case studies, and no public disclosure of this partnership. Data Ownership: All client data, prompts, and workflows belong exclusively to our brand. Non-Solicitation: You will not approach or service any clients onboarded through this platform directly. Deliverables Fully functional Staging and Production environments. Complete API and Webhook documentation. System Runbook and support escalation procedures.