I’m rolling out real-time chat on my website and need a reliable person who can greet visitors, answer product or order questions, and escalate anything complex to me. Your primary focus is customer service, not technical troubleshooting or sales, so clear, friendly written English and a calm problem-solving style are essential. The chat tool can be any of the usual web-based solutions—Zendesk Chat, Intercom, LiveChat.com, or a similar browser-based platform—so please mention the systems you already know. I expect you to handle multiple conversations at once, keep response times under two minutes, and log the outcome of each chat inside the dashboard so I can track common issues. Core deliverables • Real-time coverage during the agreed schedule (please propose your hours in GMT). • Accurate, courteous responses that follow the FAQ and policy notes I’ll provide. • A short end-of-day transcript export or summary highlighting unresolved questions. Once we agree on a start date I’ll give you access to the site back-end, canned replies, and a quick run-through of our products so you can be up to speed on day one. If you can start right away please send your resume via [Removed by Freelancer.com] for immediate employment.