I need an AI-driven chatbot deployed on both my public website and our companion mobile app. The bot’s core purpose is two-fold: first, to handle everyday customer support by answering FAQs, guiding troubleshooting steps, and escalating complex issues to a live agent when necessary; second, to boost user engagement through friendly onboarding tips, personalised product suggestions, and quick feedback prompts. The conversation flow must feel natural and start with targeted questions that quickly identify the user’s intent so replies stay relevant and concise. I’m open to the underlying framework—GPT-based services, Dialogflow, Rasa, or a custom-hosted model—so long as it integrates cleanly with our existing tech stack and keeps response times low. Key deliverables: • Fully functioning chatbot widget embedded on the website • Matching chatbot component inside the iOS and Android builds • Simple admin panel or config file where I can edit intents, responses, and escalation rules without touching code • Event tracking hooks (e.g., Google Analytics, Firebase) so we can measure usage and engagement When you reply, please include links or brief summaries of past chatbot projects you’ve completed; seeing real examples helps me gauge fit quickly. I’m ready to move fast once I find the right partner and would love your input on the best architecture and rollout plan.