2. Scope of Work The Developer shall design, build, host, and support a fully vendor-managed online storefront that enables authorized users to order approved promotional items while ensuring compliance with PEO branding, security, and operational requirements. 3. Developer Responsibilities 3.1 System Design & Architecture Design a secure, scalable web-based application architecture Ensure separation of frontend, backend, and data layers 3.2 Storefront Development Develop a branded online storefront accessible via standard web browsers Implement responsive UI for desktop and mobile use Enforce PEO branding standards across all storefront assets Restrict access to authorized users only via authentication mechanisms 3.3 User Authentication & Access Control Implement role-based access control (RBAC) with at minimum: Administrator role (PEO staff) Standard user role (staff and chapter volunteers) Prevent unauthorized access to the platform and administrative tools 3.4 Product Catalog Management Develop an admin-managed catalog of approved promotional items Support product attributes including SKU, category, availability, and branding constraints Enable catalog updates without requiring application code changes 3.5 Order Management Enable users to browse items, add to cart, and submit orders Ensure no payment processing or user billing occurs within the system Track order lifecycle statuses (submitted, processing, shipped, delivered) Provide administrative visibility into all orders 3.6 Inventory Management Implement real-time inventory tracking Prevent ordering of unavailable items Maintain inventory usage history for reporting purposes 3.7 Fulfillment & Shipping Support fulfillment workflows, including packaging and shipping coordination Store shipping metadata such as carrier and tracking numbers Ensure timely delivery of promotional items 3.8 Billing & Financial Reporting Support centralized billing through consolidated monthly order summaries Provide invoice-ready data compatible with EFT payment processing Exclude all credit card or online payment integrations 3.9 Reporting & Analytics Provide basic reporting tools for: Order volume Usage trends Inventory trends Support export of reports in common formats (CSV/Excel) 3.10 Security & Compliance Encrypt all data in transit and at rest using industry standards Maintain comprehensive audit logs for user and system activity Define data residency, retention, and secure deletion policies Provide secure APIs for future system integrations when required 3.11 Training & Support Provide onboarding sessions for PEO administrators and users Deliver user guides and system documentation Provide ongoing technical and user support post-launch 4. Deliverables The Developer shall deliver the following: Fully operational branded online storefront Admin tools for catalog, order, and inventory management Reporting and data export capabilities Training materials and onboarding sessions Post-launch support and issue resolution services 5. Project Timeline Phase Duration Description Requirements & Design 2 weeks Architecture, UX, security design Storefront Development 2 weeks Build and configure platform Internal Testing 1 week QA and issue resolution Training & Launch 1 week User onboarding and go-live Post-Launch Support 4 weeks Stabilization and support 6. Assumptions & Constraints PEO will provide branding guidelines and approval of promotional items All hosting and technical operations are the responsibility of the Developer Scope changes will follow the formal change request process defined in the RFP 7. Acceptance Criteria Storefront is accessible only to authorized users Orders can be placed without payment processing Inventory, order tracking, and reporting function as defined Security, logging, and data handling requirements are met PEO formally accepts deliverables following testing and launch