I need fast, effective counteracting a wave of unfavourable online reviews. The priority is to damage on major review platforms (Google, Yelp, Facebook and any niche sites you identify), post negative narrative for a competition. Speed is critical—every day I wait costs sales—so I’m looking for someone who already knows exactly what to do and can start immediately. When you respond, show me past work that proves you have turned around similar review crises; screenshots, campaign summaries or verifiable links are ideal. Generic promises won’t make the shortlist. Scope and key deliverables • Rapid audit pinpointing which reviews are dragging down our average rating and search visibility. • Draft and post professional, brand-aligned public responses that defuse customer concerns and demonstrate resolution. • Where platform policies allow, guide me on flagging or removing content that violates guidelines. • Launch a quick-win strategy to generate a surge of authentic positive reviews from satisfied customers (email templates, QR cards, or other proven tactics). • Weekly progress report showing rating movement, review volume and sentiment shift. Acceptance criteria: Within four weeks my overall star rating must show measurable improvement (ideally ≥0.5 stars) and the first two pages of brand-name search results should be dominated by neutral-to-positive content. If you can start today and hit those marks, let’s talk.