I need a small, dependable team that can take full ownership of student-facing support on our cloud-hosted learning portal. The bulk of the tickets we receive come from learners who can’t launch or complete the interactive modules in their courses, so your first priority will be diagnosing and resolving those access problems quickly and clearly. You’ll be logging in with staff-level credentials, replicating the issue, guiding the student step-by-step, and documenting the fix so the next agent—and our internal knowledge base—stays one step ahead. While the role is centred on user support and troubleshooting, I’m open to you flagging any systemic problems you notice; if your team can also suggest preventive tweaks or lightweight maintenance in the future, that’s a plus but not a current requirement. Deliverables I expect from you: • Live ticket coverage during agreed hours, with a polite first response in under 30 minutes • Clear resolution notes added to our existing Help Scout queue for every case • A brief weekly summary highlighting recurring interactive-module issues and any patterns you spot The portal is built on standard LAMP infrastructure with SCORM-compliant modules, so familiarity with browser dev tools, cache/cookie troubleshooting, and basic MySQL/Apache logs will make your workflow smoother. Strong English, a calm written tone, and patience with non-technical learners are essential. If your team is ready to keep our students learning without interruption, let’s talk start dates and hand-off details.