We are looking for a proactive and detail-oriented Chat Support Specialist to join a growing digital content business. This is a fully remote freelance opportunity with flexible hours. Responsibilities: Manage and respond to incoming messages from subscribers in a timely manner Maintain engaging and personalized conversations Follow communication guidelines and tone of voice Identify opportunities to increase user engagement and retention Collaborate with the team to improve messaging strategies Requirements: Strong written English (B2+ or higher) Good communication and interpersonal skills Ability to adapt to different conversation styles Availability for flexible shifts Previous experience in chat support, sales, or community management is a plus What we offer: Remote work from anywhere Flexible schedule Performance-based compensation Training and ongoing support If you're interested, send a short introduction about your experience and availability.