I'm seeking a skilled writer to create user guidance articles for our mobile payment application. The goal is to help users navigate the app with ease. The articles should cover: - Account Setup: Step-by-step instructions to create and manage their accounts. - Transaction Process: Detailed guidance on how to conduct transactions smoothly. - Security Features: Information on how to use and understand the app's security measures. The tone should be friendly and approachable. Ideal candidates will have experience in technical writing and a knack for simplifying complex information. Discovery and Requirements -Deliver initial content framework and outline based on app features, user roles and anticipated support needs -Draft foundational articles for account set up and getting started Design and Prototyping -Provide draft help content for UI/UX workflows, including navigation, user actions, and visual cues. -Collaborate with design team to ensure terminology and instructions match interface elements. Development and Integration -Create detailed technical documentation for core functionalities like payment processing, transaction history, and security features -Begin populating the knowledge base with user-facing articles as various stages of the app development are complete Testing and Launch -Add troubleshooting guides and errors resolution articles post testing -Test key word search for chat bot assistance to ensure relevant content is presented -Finalize all public facing help articles, and other related content This project will start immediately, with a completion date target no later than December 1,2025.