I want a seamless way to handle customer messages on Instagram that lets me mix quick automated replies with hands-on, manual follow-ups whenever I choose. Here’s what I need: • Design and configure an Instagram DM workflow that sends relevant auto-responses for common questions while keeping the tone on-brand. • Provide an easy switch to manual mode so I or my team can jump into the conversation at any point. • Set up reply templates and simple keyword triggers so everyday inquiries (pricing, availability, how to order) are answered instantly. • Make sure the solution works directly inside Instagram, using approved tools or Meta’s Messenger API (e.g., ManyChat, Chatfuel, or a custom webhook) without breaking Instagram’s policies. • Walk me through basic maintenance—adding new FAQs, pausing automations, and checking chat logs. Deliverables: 1. Live, tested DM automation active on my Instagram account. 2. Clear user guide (PDF or short screencast) showing how to edit replies and switch to manual control. 3. One post-launch revision if wording or flow needs fine-tuning based on real customer feedback during the first week. I’m ready to provide brand voice guidelines and sample FAQs right away, so we can get this rolling quickly.