I manage a growing health-and-wellness platform and need help keeping our community happy and informed. The core of the role is customer service: answering email and live-chat questions promptly, tracking tickets, and making sure every visitor feels heard. Because many of the questions revolve around nutrition guides, workout plans, and general wellness advice, clear and accurate content is just as important as a friendly tone. That’s why I’m specifically looking for someone who already feels comfortable writing health-focused, reader-friendly copy. Day-to-day you’ll work inside Zendesk (or a similar inbox), update our Google-Sheet log, and—when patterns emerge—turn repeated answers into short knowledge-base articles or canned responses that live in WordPress. All writing should be original, evidence-based, and align with our brand voice. Deliverables I will review each week: • Inbox zero in the customer-service queue, with ticket tags and notes up to date • Two fresh FAQ or knowledge-base entries (250–400 words each) covering the most common questions • A short weekly summary highlighting trends, feedback, or product issues you noticed A successful first month turns into an ongoing engagement, so reliability and punctuality matter as much as writing skill. If you’re ready to combine customer empathy with health-content know-how, let’s start with a short paid trial so I can see your approach in action.