read carfully and give me fix proice and time Platform structure • Two apps: Customer + Provider (as you want) • Customer types: Private + Company o Private: can book as guest (with limits) o Company: must register before ordering (your rule) • Provider types: o Freelancer (Einzelperson) o Company provider (Firma) o Partner providers (e.g., Otto.de / Baumarkt chains) — acts like a “supplier/org account” with branches, catalogs, SLAs Key “rules” that make the UX simple • One clear flow: “Describe job → See estimate → Choose provider/match → Confirm schedule → Pay/authorize → Work → Invoice → Review” • Instant estimate always: even if it’s a range (CHECK24-style “calculated prices” is a strong expectation in Germany). Trustpilot • Trust level always visible: “Verified ID / Insurance / Certificates pending / Background checks / Partner status” • Friction only where needed: o Private guest checkout allowed, but: limited features (no invoice history, limited messaging, deposit required, etc.) o Providers must register, but certificates can be “pending” for freelancers (your rule). ________________________________________ 4) Screens you need (full list) A) Customer App — Private (Guest + Registered) + Company Onboarding & Entry 1. Splash + language selector (DE default) 2. Choose: Private / Company 3. Login / Register 4. Guest mode entry (Private only) 5. Consent screens (privacy, cookies if needed, TOS) Home & Discovery 6. Home (service categories + search) 7. Category page (sub-services) 8. Service detail (what’s included, “from price”, duration, FAQ) 9. Partner services hub (Otto/Baumarkt offers, packages) Job Creation (the heart) 10. “Create job” wizard step 1: location (GPS/manual), property type 11. Wizard step 2: problem/questions (dynamic form) 12. Wizard step 3: photos/videos + notes + preferred time 13. Wizard step 4: access details (parking, floor, elevator, contact) 14. Wizard step 5: instant estimate (range + variables + add-ons) 15. Choose: “Auto-match” vs “Pick provider” vs “Invite specific provider” Matching & Selection 16. Match results list (top matches first) 17. Provider profile (trust badges, skills, portfolio, languages, availability, pricing model, reviews) 18. Compare providers (2–3 side-by-side) 19. Offer/Quote view (if bidding is allowed for that category) Booking & Payment 20. Schedule picker (provider calendar availability) 21. Payment method (card/SEPA/PayPal/Apple Pay/Google Pay) 22. Deposit/escrow authorization screen (recommended for trust) 23. Booking confirmation + job timeline Job Management 24. Job detail (status timeline: Requested → Accepted → Scheduled → In progress → Completed → Closed) 25. Live chat (with AI translate toggle) 26. Voice note + AI translation transcript 27. Change request / scope change (adds/removes items, recalculates price) 28. Upload additional photos during job 29. Cancellation & reschedule flow (rules + fees) Invoice & Aftercare 30. Invoice view (PDF, VAT details, company billing address) 31. Pay final / release escrow 32. Review provider (stars + tags + text + photos) 33. Dispute/claim center (evidence upload, mediation steps) 34. Support center (FAQ, chat, call request) Account 35. Profile + addresses 36. Payment methods 37. Orders history 38. Subscriptions & packages (future) 39. Notifications settings 40. Business customer settings (company billing, team members, cost centers) ________________________________________ Provider App — Freelancer + Company + Partner Onboarding 1. Choose provider type: Freelancer / Company / Partner 2. Account creation (email/phone + OTP) 3. Identity verification (required) 4. Address/service area setup (radius, cities, zip codes) 5. Skills & services selection (structured taxonomy) 6. Availability calendar setup 7. Payment payout setup (IBAN, Stripe Connect style) 8. Document center o Freelancer: “required later” allowed (your rule) o Company: required immediately (your rule) Provider Home 9. Dashboard (today’s jobs, earnings, response rate, trust status) 10. New leads/jobs feed (matched requests) 11. Job detail (scope, photos, address, estimate, customer type) Quotes & Booking 12. Accept job (fixed) / send quote (if category allows) 13. Quote builder (line items, materials, labor, VAT) 14. Message customer (AI translate) 15. Schedule confirmation (calendar lock) Job Execution 16. Start job / arrive / in-progress updates 17. Add “scope change” request (customer approval) 18. Upload completion photos 19. Mark completed Invoices 20. Invoice generator (templates + VAT + company details) 21. Send invoice to customer 22. Payouts & earnings 23. Refund/dispute handling screen Company provider extras 24. Company profile admin 25. Add/manage employees 26. Assign jobs to employees 27. Employee schedules & permissions 28. Internal notes + timesheets 29. Fleet/vehicle optional (future) Profile & Reputation 30. Public profile editor (portfolio, certificates, languages) 31. Reviews management (reply/report) 32. Trust level progress (“Complete X to become Premium Verified”) ________________________________________ C) Admin Panel (Web) Core operations 1. Admin login + roles (Support, Ops, Finance, Super Admin) 2. User management (private/company) 3. Provider management (freelancer/company/partner) 4. Verification console (KYC, docs, certificates, insurance) 5. Service catalog manager (categories, forms, pricing rules) Bookings 6. Bookings dashboard (filters, statuses) 7. Manual matching override 8. Cancellation & disputes console 9. Refunds, chargebacks, mediation workflow Finance 10. Commission rules 11. Payout approvals/automation 12. Invoices archive (VAT compliant exports) 13. Reports: GMV, conversion, response time, cancellation rate Trust & Quality 14. Review fraud detection queue (signals + manual actions) 15. Provider performance scoring 16. Penalties & suspension system AI & Automation 17. Translation settings + glossary 18. Auto-matching rules config 19. Abuse/spam detection 20. Support AI assistant console (handoff, macros) ________________________________________ D) Marketing Website (Germany-first, global-ready) 1. Home (value proposition) 2. Services (SEO category pages) 3. Cities pages (programmatic SEO: “Handwerker in Hannover…”) 4. How it works (customer + provider) 5. Pricing & subscriptions (future) 6. Trust & verification (your differentiator) 7. Partner page (Otto/Baumarkt program) 8. Provider signup funnel 9. Help center + legal (Impressum, Datenschutz, AG ________________________________________ 5) AI systems you should include (practical + high impact) 1) AI Job Intake Assistant (customer) • Turns messy user text into structured job data • Asks the minimum questions needed for a reliable estimate • Suggests the right category automatically 2) AI Translation Everywhere (Germany advantage) • Chat translate (two-way, instant) • Voice notes → speech-to-text → translate → send both versions • “Contract & scope summary” in both languages 3) Smart Matching Engine • Match by: skills, distance, availability, rating, price band, language, verified level • Controls competition (don’t spam 50 providers; send to 5–10 max) — aligns with the “limit competition” idea many pro platforms promote. thumbtack.com 4) AI Pricing & Estimate Engine • Category-based estimation rules (Germany VAT, typical labor ranges) • Adds confidence levels: “low/medium/high certainty” • Learns from completed jobs (later) 5) AI Dispute Triage • Collects evidence checklist automatically • Flags likely fraud patterns • Suggests resolution paths