Project Overview We are looking for an experienced PHP / Laravel developer with FreeScout experience to develop and finalize a custom FreeScout module. The module implements a workflow automation engine for orders and a full integration with Meta WhatsApp Cloud API. A partial module already exists (models, services, controllers, migrations and admin UI). The goal is to refactor, complete and stabilize the module to production-ready level. ________________________________________ Core Features 1. Order Workflow Engine The module must implement a configurable workflow system: • internal workflow_status (not FreeScout tags) • configurable workflow statuses • scheduled actions (cron jobs) • timer-based automations (48h reminder, 96h follow-up, etc.) • automated messages via: o email o WhatsApp o SMS • workflow event logging ________________________________________ 2. WhatsApp Cloud API Integration (Official Meta API) • inbound webhook handling • outbound message sending • media messages support • message status tracking • 24-hour WhatsApp messaging window logic • template messages • multi-mailbox routing • multi-WABA support ________________________________________ Current Project State A base module already exists including: • database migrations • models • services • controllers • admin panel UI Your job is to: • review existing code • identify reusable components • refactor unstable parts • complete missing features • make the module production-ready ________________________________________ Payment Terms Payment will be made via 100% escrow and released only after the module is fully functional in a Windows environment and meets all requirements. ________________________________________ Technical Documentation Available on request: • detailed technical specifications • module architecture documentation • reference prototype (for inspiration only) Please request and review the documents before applying. ________________________________________ Tech Stack • PHP • Laravel • FreeScout • Webhooks • WhatsApp Cloud API ________________________________________ Deliverables • complete FreeScout module • full source code • database migrations • installation documentation • WhatsApp configuration guide • cron setup instructions • testing checklist ________________________________________ Application Requirements When applying, please include: • your FreeScout experience • your Laravel experience • your WhatsApp Cloud API experience • links to similar projects • time estimate • budget estimate • short technical approach ________________________________________ Important - Please start your proposal with the phrase: "I am FreeScout-Laravel expert" Proposals without this phrase will be automatically archived. Proposals that include a short technical plan will be prioritized.