I need an experienced relationship-minded professional to take full ownership of our support inbox and keep every customer interaction smooth and timely. Your core focus will be customer-service emails—specifically questions about product information, order-status updates, and return or refund requests. I already have pre-written templates for the most common scenarios, so you’ll work primarily with those: select the right template, tweak as required, and send a clear, friendly reply. When an inquiry falls outside the templates, you’ll tag or escalate it according to our internal guidelines, making sure nothing slips through the cracks. Daily responsibilities include: keeping the inbox current, updating the order management notes after each reply, and flagging trends or recurring issues for the team. Accuracy in grammar, tone consistency, and a genuine desire to help are essential. If you’re comfortable navigating a typical e-commerce help-desk tool and can commit to quick turnarounds during business hours, let’s talk—my goal is a long-term collaboration built on trust and stellar service.