HI I'm from Ashvara Technologies and its specialized brand, My Virtual Assistant (MVA), center on extensive services for virtual assistants (VA's), as well as a broader range of professional consulting and IT solutions. I have an overflowing inbox of customer questions and refund requests that now needs dedicated, human attention. I’m looking for one or more virtual assistants who can step in and own our email support channel from start to finish—no phone or live chat, just clear, thoughtful replies that make every customer feel heard. You’ll log into our shared help desk (we currently use Zendesk, though experience with Freshdesk or Help Scout translates well), work from a library of response templates I’ve built, and personalize each message so it never feels canned. A friendly, concise writing style and flawless written English are essential. Our main Offering: Services for My Virtual Assistant (MVA) MVA functions as a specialized brand to satisfy the increasing demand for adaptable and competent assistance. By skillfully handling operational and administrative responsibilities, the main goal is to free up clients to concentrate on expansion. Services are provided by knowledgeable. Human virtual assistants for individualized support. Service Priorities: 1. Business-to-business (B2B) professional assistance: specialized help for companies and entrepreneurs. 2. Family Support (B2C): All-inclusive domestic assistance designed to make daily living easier. This covers domestic logistics, vacation planning, travel planning, and effective budgetary control. 3. Student Plans: Support specifically designed to help students succeed academically. This includes scheduling management, assignment tracking, research assistance, and study organization. We're overarching goal is to empower clients with scalable solutions by streamlining work through technology and human expertise. You’ll start with a short, paid trial shift where I’ll review your tone, accuracy, and speed. If it’s a good fit, we’ll roll into regular, ongoing work with predictable daily hours.