I need a proactive virtual assistant to keep my service-based online operation running smoothly from both the storefront and the inbox. Day to day, you will process incoming service orders, update availability (our version of “inventory”), and make sure every customer email receives a clear, courteous reply within 24 hours. Current support channel • Email (primary — we may add live chat or phone later) You should already feel at home inside common E-commerce dashboards such as Shopify, WooCommerce, or Magento and be comfortable switching between them if we migrate. Strong written English, keen attention to detail, and a genuine customer-first mindset are non-negotiable. Acceptance criteria for your work • All new orders logged and confirmed the same business day • Customer emails answered within 24 h with accurate, friendly information • Weekly report summarising order volume, outstanding issues, and stock/slot availability If you thrive on organised workflows, love helping customers, and can anticipate what an online services business needs before I ask, I’d like to hear how you would tackle the role and what tools you prefer.