I want to roll out a fully-functional AI voice agent that answers our main phone line day and night, books new patients straight into the calendar, reschedules or cancels existing bookings, and automatically triggers reminder calls or texts from our current system. The agent’s first job is to handle live questions about appointment availability and then guide callers through booking without a human receptionist. To make that happen it must speak directly with our clinic-management platform through custom APIs—not just a simple calendar sync—so real-time chair, provider and room availability is always accurate. I will supply full API documentation and test credentials. Calls are the only channel I need today, but I’d like the codebase structured so that adding SMS or other channels later would be straightforward. Patients should experience natural, conversational flow with fallback to a human extension if confidence drops below a threshold we define. Key milestones I’d like to see: • Dialog design, voice selection and intent training focused on dental scenarios. • Secure API integration for scheduling, rescheduling and cancellations. • Automated reminder workflow tied to each confirmed booking. • Deployment on a scalable cloud telephony service with detailed logging and transcripts. • Final hand-off with source code, instructions and a short demo session showing real calls passing all main use-cases. If you have experience with platforms like Twilio Voice, Amazon Connect, Dialogflow or similar, and you’ve integrated with custom healthcare APIs before, let’s talk. Reliable 24/7 performance and HIPAA-conscious data handling are essential for sign-off.