Project Scope of Work (SOW) Project Title: Custom Franchise Inspection & Audit App (Chicken Delight) Project Overview: We are looking for a developer to build a mobile and web-based inspection reporting app for a restaurant franchise. The app is modeled Audit, Compliance, and Excellence system. It will be used by auditors to conduct on-site inspections, score performance, and generate PDF reports. Core Features Required: 1. Auditor Dashboard: View assigned stores, past reports, and start new inspections. 2. Inspection Module: o Three-Tier Scoring: Items categorized into L1 (Standard), L2 (Serious), and L3 (Critical). o Sections: Food Safety, Brand Standards, and Local Standards. o Photo Uploads: Ability to take/attach photos for "Recognition" or "Deviations." o Real-time Logic: Automated "Visit Rating" (e.g., At Standard vs. Underperforming) based on the number of deviations recorded. 3. PDF Generation: Professional summary and action plan automatically generated upon completion. 4. Admin Panel: Manage store lists, user access (Auditors/Managers), and update audit questions/criteria. 5. Offline Capability: Ability to conduct audits in areas with poor Wi-Fi and sync data once online. Designing an inspection report app for Chicken Delight based on Audit, Compliance, and Excellence model involves structuring the data into tiered priority levels (L1, L2, L3) across key operational categories. 1. App Structure & Data Entry The app should be divided into three main sections based on the uploaded reports: • Visit Overview: Fields for Restaurant Name, Address, Visit Date/Time, Auditor Name, Manager on Duty (MOD), and Visit Duration. • Scoring Matrix: A real-time dashboard that tracks deviations across three categories: o Food Safety: Critical health and safety standards. o Brand Standards: Quality, service, and brand identity compliance. o Local Standards: Regional regulatory requirements. • Action Plan: A dedicated section for "Opportunities" and "Actions" to resolve deviations identified during the audit. 2. Core Inspection Categories Based on audits, Chicken Delight app should include the following functional modules: A. Food Safety & Temperature Control • Hot Holding: Ensure items like fried chicken or sides meet minimum temperature standards • Cold Holding: Inspect reach-in coolers and chest freezers for proper repair and lack of ice build-up. B. Kitchen & BOH (Back of House) Maintenance • Structure: Check walls and restrooms for structural gaps or damage. • Cleanliness: Monitor non-food contacts surfaces, such as shelving, dough sheeter legs, and oven panels, for dust or grease buildup. C. Operational Accuracy & Speed • Delivery Standards: Track the percentage of orders delivered within brand speed standards (e.g., 70% - 80% within 30 minutes). • Deviation Tracking: Monitor "Makeline" and "Dispatch" deviations to ensure order accuracy. D. Team & Brand Training • Uniform Standards: Verify that team members are following proper brand uniform and jewelry standards, including non-slip footwear. • Training Records: Ensure the most recent brand training and administrative logs are complete and on-site. 3. Suggested Scoring Logic You can DO "Rating" system to automate the final report status: • At Standard (AS): Minimal L1 or L2 deviations. • Marginal: A moderate number of L1 deviations (e.g., 5-8) or multiple L2 deviations. • Underperforming (UN): High volume of L1 deviations or any critical L3 "Food Safety" failure. 4. Technical Feature Recommendations • Photo Evidence: Allow auditors to upload "Recognition Photos" for excellence and "Deviation Photos" for issues. • Historical Tracking: Include a "History of Visits" tab so franchisees can see improvements or recurring issues over time. • Automated Summaries: Generate a "Recognition & Comment" section at the end of the audit to provide immediate feedback to the team