I'm looking to implement a system that manages both customer service issues and employee break schedules. Key Requirements: - Customer Service Management: - Focus on improving issue resolution tracking. - Tools to help monitor and manage customer service issues effectively. - Program on Google Sheets -How to find out how many emplyoees i need to service the customer demands - Employee Break Management: - Automated break scheduling. - Break duration tracking. - Notifications and reminders for breaks. - Insights on how many employees are needed on the floor at any given time. Ideal Skills: - Experience in developing or implementing service management systems. - Strong understanding of customer service workflows. - Ability to create user-friendly, automated scheduling tools. - Proficiency in tracking and reporting employee activity and needs.