I run a busy medical clinic in Australia and am looking for reliable help keeping our back-office humming. The core of the role is day-to-day billing: raising and following up patient invoices, lodging insurance claims accurately, and making sure payments or refunds are posted without delay. Alongside that, I’ll have you handle the usual clinic admin—booking and rescheduling appointments, keeping electronic patient records tidy, and staying on top of email and letter correspondence so nothing slips through the cracks. You’ll need to feel at home inside both medical billing software and an electronic health-records system; if you’ve used common Australian platforms before, all the better. Clear written English, keen attention to detail, and absolute respect for patient confidentiality are essential. Deliverables I expect you to own: • Timely generation and reconciliation of all daily invoices, insurance submissions, payments, and refunds • Up-to-date appointment calendar with minimal clashes or DNAs • Accurate, neatly organised EHR entries and document uploads • Prompt, professional responses to patient and insurer emails or letters If you’re organised, proactive, and ready to slot into our workflow, I’d love to hear how you can help keep our clinic running smoothly.