We’re Hiring! Join Our Growing Team Position: Client Support Engineer - Philippine-based applicants are highly preferred. Do you have a passion for solving problems, helping people, and making technology work seamlessly? We’re looking for a Client Support Engineer who can deliver excellent support, build strong client relationships, and ensure our customers get the best experience possible. Key Responsibilities: - Design, create, and maintain AI-driven conversational process flows for call centers. - Monitor system resources, identify performance issues, and provide troubleshooting assistance. - Serve as a trusted technical advisor, ensuring smooth integration with CRMs, dialers, and payment systems. - Provide on-site emergency support when necessary. - Collaborate cross-functionally with internal teams (IT, Dev, QA) to resolve complex issues. - Deliver an excellent client support experience by communicating clearly and professionally. - Perform other duties as assigned. Required Skills & Knowledge: - Project Management skills, preferably within call center or enterprise environments. - Highly detail-oriented, organized, and capable of handling multiple priorities. - Excellent written communication skills (clear technical documentation, client-facing). - Strong understanding of logic-based scripting – comparable to advanced Excel. - Strong abilities writing persuasive call center scripts and flowcharting (Visio or Lucidchart). - JavaScript proficiency (beyond front-end websites, geared toward integrations and automation). - Familiarity with AWS environments, deployment, and services. - Strong grasp of networking concepts, troubleshooting, and terminology. - Experience with version control (Git or similar). - Ability to manage and work with Windows Server workloads (on-premises and hybrid/cloud). Preferred Skills: - Knowledge of databases (schemas, queries, structure). - Experience with Linux servers, FTP, and web server environments. - Familiarity with C++/C#, PowerShell, or Python scripting. - Audio editing skills for improving call experience assets. - Six-Sigma training or certifications.· - 4+ years of experience in Call Center Operations or similar environments. - Bachelor’s degree in computer science, information systems, or equivalent technical experience. - Experience in the BPO industry or customer support operations - Skilled in conversational scripting and creating smooth dialogue flows - Strong understanding of agent workflows and support systems Additional information: - Office Location: Cebu City, Philippines - Preferred Applicants: Residents of Cebu City, or within Cebu Area, Philippines - Work Setup: Work from Home (WFH) - Work Schedule: TBD - Position: Full-time - Weekends Off: Fixed Deadline for submission: on or before October 27, 2025 #NowHiring #SparkOutsourcing #WorkFromHome #CareerOpportunity #JoinOurTeam