I’m looking for a reliable live-chat agent who can greet visitors on my website during standard business hours (we’ll confirm the exact time zone together). Your main task is to answer general questions about our products and policies in a clear, friendly tone and keep response times low. Scope of work • Log in to our existing chat platform at the start of each shift and remain available throughout. • Provide real-time answers to routine, non-technical queries; anything technical or billing-related can be escalated per the script I’ll share. • Keep concise chat notes so I can track common questions and spot trends. • Flag any website or knowledge-base gaps you notice, helping me refine our FAQs over time. Requirements • Strong written English and comfort multitasking in a chat window. • Steady internet connection and a quiet environment during your shift. • Experience with popular chat tools like Zendesk, Intercom, LiveChat, or similar is a plus. Please tell me your preferred time zone, the chat platforms you’ve used, and how you ensure quick, personable responses. If you’re also open to phone or email support later on, let me know—that flexibility could come in handy down the road.