My property’s score on Booking.com has slipped and the low overall rating is now hurting new bookings. I need a specialist who understands the platform’s algorithm, guest-facing features and review policies to help me turn this around quickly and legitimately. What I’m after: • A clear audit of my current listing—photos, description, amenities matrix and rate structure—to spot anything that drags the score down or deters high-value guests. • Practical, step-by-step tactics to raise the overall rating: smart guest communication flows, on-site touch-points that prompt happy departures to leave feedback, and templates for timely, professional review responses. • Well-written replies to existing negative comments that show empathy and action, improving the way new visitors perceive our service. • Content tweaks and keyword advice so my page ranks better in Booking.com search results, leading to more bookings (which in turn means more chances for positive reviews). Success for me means seeing a measurable lift in the average score over the next review cycle and a healthier balance of positive versus critical feedback. If you have a proven track record with reputation management on Booking.com, let’s talk.