I need a mystery auditor who can discreetly visit the Visa Application Center in Baku posing as an ordinary applicant. The prime objective is to scrutinise the centre’s operational processes from the moment you enter until you leave. While you may observe staff courtesy, queue flow, and other customer-facing elements, your core attention should stay on how closely every step follows the documented standard operating procedures and service standards. During the visit, please capture unobtrusive video evidence whenever feasible—think short clips that substantiate critical moments such as application receipt, biometric collection, or security checks. The Visa Centre must not suspect you are auditing, so situational awareness is essential. After the visit, complete the audit template I will supply, describing what you experienced, where the process conformed to guidelines, and where it broke down. Concise but insightful commentary is preferred over lengthy narrative; highlight any gaps in service-standards adherence you noticed. Deliverables (all mandatory) • Completed audit report in the provided template • Time-stamped video clips uploaded to a secure folder (no photos or extensive written notes beyond the template unless you feel they strengthen a key point) Timeline: conduct the visit within five working days of acceptance and return the report and videos within 48 hours of your visit.