I need a streamlined solution that lifts my online presence by taking day-to-day customer service off my plate. The aim is to put responsive, always-on support in front of my audience—whether they reach out on social media, email, or live chat—without losing the human tone of voice that keeps them engaged. Here is what I expect at the end of the project: • Social media: a workflow that captures incoming messages or comments on the major networks I currently use, routes them through a single dashboard, and triggers helpful, on-brand replies or ticket creation. • Email: an autoresponder sequence and smart routing that recognises common questions, sends relevant knowledge-base articles first, and escalates only the conversations that need personal attention. • Live chat: a chatbot or scripted bot that can greet visitors, answer FAQs, and hand over to me (or another agent) whenever the enquiry gets complex. Please build these pieces so they talk to each other—Zapier, Make, or native integrations are fine so long as the data flows cleanly into one reportable place. Smooth hand-offs, clear tagging, and easy-to-update response templates will be my acceptance criteria. If you have direct experience wiring up these exact channels, let’s talk about your approach and timeline; once I see a demo hitting those three touchpoints seamlessly, I’ll know we’re ready to go live.