I need an ATS-friendly résumé that presents me as a strong contender for entry-level management or supervisory roles across retail and hospitality. My background totals just over two years in customer service, during which I have routinely stepped up to train new team members and handle light leadership tasks. The document has to spotlight that customer-facing expertise first and foremost while still showing clear leadership potential. Please build the résumé in a single-column, text-only layout—no graphics, tables, or icons—so it can move smoothly through Applicant Tracking Systems. Open with a concise, engaging paragraph-style professional summary that weaves in industry keywords for retail and hospitality supervisors. Follow that with an ATS-optimised skills section that highlights “Customer service” prominently; I’d also like wording that keeps space for me to reference team leadership or training responsibilities when relevant to a specific job post. For experience, use a hybrid structure: brief, skill-grouped accomplishment bullets up front (to satisfy screeners) paired with standard chronological details below them (to reassure hiring managers). Keep achievements realistic and interview-safe—no inflated titles, but clear evidence of reliability, initiative, and results. Finally, include a flexible one-page cover-letter template I can tailor for different employers in either industry.