AI Voice Verification Bot for call center !

Замовник: AI | Опубліковано: 18.10.2025
Бюджет: 250 $

I need a complete suite of ten AI-driven voice bot to prescreen Final Expense leads before handing qualified prospects to our closers. The bots must sound convincingly human in both male and female voices, follow a fixed script of seven qualification questions, and then warm-transfer any “yes” caller straight to a live agent. All calls originate and terminate through our existing VICIdial setup, so the solution has to plug cleanly into that environment while using Twilio for telephony. I expect real-time data exchange—disposition codes, recordings, contact notes—so my agents always see what the bot captured the moment they receive the transfer. Beyond the call flow, I want a single React-based dashboard where I can watch each bot’s KPIs: answer rate, drop rate, transfer rate, average handle time, call recordings, and sentiment scores. From the same interface I should be able to pause or resume a bot, tweak the question wording, and download raw logs. An admin-level API key for reporting into our data warehouse would be ideal. Preferred stack is Node.js or Python for the backend logic, Twilio Voice plus Dialogflow for NLU, and React for the front end, but I’m open as long as you can reach the same functionality within two to three weeks. Deliverables: • fully functional voice bots deployed in our production VICIdial instance • Warm-transfer capability with context hand-off to live agents • Central dashboard with real-time metrics, historical analytics, and call recordings • Clean, well-commented code, deployment scripts, and setup documentation • One month of post-launch support for tweaks or bug fixes If you have previous Twilio/Dialogflow call-center bots, links or recordings will help me choose quickly.