I want to roll out an AI-powered voice agent that can handle our customer-support calls end to end, then log every interaction inside our CRM. The specific platform is still open—Salesforce, HubSpot, Zoho, or another you recommend—so long as the call notes, tags, and follow-up tasks flow automatically into the chosen system. Core requirements • Natural, conversational handling of English and Hindi inquiries, with smooth hand-off to a live rep when confidence is low. • Inbound and outbound call capability tied to our existing phone numbers, including call recording and sentiment analysis. • Real-time retrieval of customer records and creation of new tickets, cases, or deals directly from the call. • Web-based dashboard where we can train new intents, review transcripts, and measure KPIs such as first-call resolution. Deliverables 1. Deployable AI voice agent (cloud or on-prem). 2. CRM connector with field mapping and webhook/event setup. 3. Brief documentation plus a walkthrough session so my team can maintain and extend the bot without coding. Acceptance criteria: at least 90 % intent recognition on our validation set, successful data sync on 100 % of test calls, and zero-downtime rollout into production. Let me know which speech engines, NLU stack, or telephony APIs you prefer, along with an estimated timeline to reach a pilot launch.