Full-Stack Platform Build (Telephony + AI + Backend + Dashboards) Fixed Price | 6 Weeks | Agencies Only Who This Is For We are hiring one experienced agency or tightly coordinated team to deliver a complete, production-ready platform. Do not apply if: You are a solo freelancer You cannot show similar systems already built You cannot commit to a 6-week delivery window Project Summary You will build a fully integrated digital platform for a national helpline that includes: Voice call centre (IVR-based) WhatsApp, SMS, and chat channels Case management system AI-powered triage and prioritisation Real-time dashboards Secure cloud deployment This must be live, stable, and in use by Week 6. Delivery Timeline (Non-Negotiable) Week 1–2 Infrastructure, telephony, messaging channels live Week 3–4 Backend, case management, integrations complete Week 5 AI features and dashboards functional Week 6 Testing, security hardening, training, deployment Core Deliverables By the end of the contract, you must deliver: Working call centre system with IVR and routing Integrated WhatsApp, SMS, and chat support Case management system with user tracking and referrals AI triage, sentiment detection, and risk scoring Real-time dashboards with key metrics Secure deployment with backups and monitoring Full documentation and staff training Technical Scope (Condensed) You will handle: Telephony: Asterisk or equivalent Backend: FastAPI / Django or similar Messaging: Chatwoot or equivalent AI: NLP classification, sentiment, risk scoring Data: PostgreSQL + dashboard tool (Metabase or similar) Deployment: Docker-based, secure cloud setup Budget Guidance We are open to serious, well-justified proposals. Expectation: $3,000 – $7,000 fixed price Proposals far below this range will be treated as high risk Preferred Agencies You are a strong fit if you have: Delivered end-to-end platforms (not just components) Experience with telephony or call centre systems Built AI-enabled products (NLP, classification, automation) Worked in Africa, emerging markets, or public health systems Screening Questions (Must Answer) Include clear answers in your proposal: Show 2–3 similar systems you have built Include links, screenshots, or demos Specify your role in each How will you deliver this in 6 weeks? Brief execution plan (no generic statements) What is your proposed tech stack and why? Who is on your team? Roles and relevant experience Biggest risk in this project and how you will manage it Required Attachments Portfolio or links to past work Short technical approach (max 1 page) Fixed price proposal Automatic Disqualification No work samples Generic proposals No clear timeline Unrealistic pricing How We Will Evaluate Technical approach (clarity and realism) Proven experience with similar builds Strength of team Value for money Context This platform supports real users in urgent situations. Reliability, speed, and data protection matter.