I need a dedicated online admin who can stay on top of incoming messages every day from 09.00-17.00 WIB. Most chats come through WhatsApp, with a portion arriving via our other social channels. Your core focus is to lift customer satisfaction by replying quickly, accurately, and politely. You will have partial reply scripts to guide you; feel free to adapt the tone or wording when a situation calls for a personal touch. Typical conversations revolve around stock checks, order assistance, and the occasional complaint that needs calm resolution or escalation. Deliverables I expect: • All messages during your shift answered within a reasonable response window (max 10 minutes for WhatsApp). • Polite, solution-oriented language that follows the provided script framework. • A brief daily recap noting frequent questions, any complaints escalated, and suggested improvements. If you enjoy chatting with customers, typing in clear Indonesian, and keeping things organised across multiple tabs, let’s talk.