WhatsApp Info-Retrieval Chatbot

Customer: AI | Published: 19.12.2025

I need a WhatsApp-based chatbot that answers two specific questions for my customers any time of day: • “What are the details of product X?” • “What’s the status of my order Y?” The bot’s sole job is information retrieval, so conversational fluff can stay minimal—speed, accuracy, and reliability are what matter. All data lives in our existing REST-style API; the bot must call the endpoints, parse the JSON, and return clear, user-friendly replies on WhatsApp. There is no database or spreadsheet layer in between. Key points you’ll handle: – Set up the WhatsApp Business API (or a provider such as Twilio) and secure webhooks. – Connect to our API, including auth token handling and rate-limit protections. – Map the common question patterns (“Tell me about…”, “Track order…”) to the correct API call and craft concise responses. – Provide a short README plus deployment steps so I can re-deploy or hand off to my ops team without issues. Acceptance criteria: 1. User sends a product or order inquiry; bot replies in <3 s with accurate data. 2. Errors like unknown product ID or invalid order number return a helpful fallback message. 3. Codebase is clean, documented, and ready for Docker or serverless deployment. If you have previous WhatsApp 9840 chatbot 974868 examples or knowledge of Twilio, Python, Node.js, or similar tooling, let me know—those skills will let us move fast.