I need a custom chatbot integrated into my website that focuses on customer support. Its core job is to answer FAQs, handle general queries, guide visitors with clear call-to-action prompts, and apply rate-limiting so the system is never overwhelmed. The bot should also be ready to deal with simple billing-related questions and any other items outlined in the full feature document I’ll share after kickoff. Key deliverables: • Fully functional chatbot embedded on my site • FAQ response module tied to my existing knowledge base • Context-aware CTA prompts that encourage conversions • Server-side rate-limiting logic to cap excessive requests I’ll provide the detailed specification document once we start so you can refine the flow, decide on the NLP stack (Dialogflow, Rasa, custom LLM integration, etc.), and map out milestones. Please build with clean, well-commented code and leave hooks so new intents can be added without touching the core logic. Let me know your suggested architecture, timeline, and any similar projects you have completed so we can move forward quickly.