I need a dependable email responder located in the United States who can monitor my main inbox throughout the business day and craft clear, friendly replies that match the tone of my brand. Turnaround speed is important—messages should never sit unanswered until the next day—but I’m flexible and can work with the rhythm that suits us both as long as customers feel heard promptly. You will log in to my web-based help desk (Gmail + a lightweight ticket plug-in) and: • read new messages, • draft or send concise replies, • flag anything that needs my personal attention, • file or tag conversations so we keep the archive tidy. I’ll supply template language, a short FAQ and real examples so you always have guidance. Familiarity with Gmail labels, canned responses, and basic customer-service etiquette is plenty; no specialised software skills are required. Deliverables I expect • Inbox cleared to zero by end of each agreed-upon shift • Polite, on-brand responses sent directly to the customer or queued for my approval • Brief daily summary noting any escalations or unusual issues If you have solid written English, a calm tone, and the discipline to check in at the times we agree, let’s talk.