I’m looking for someone who can take over my customer conversations on Twitter and Instagram. Your day-to-day focus will be replying in real time to comments, DMs and mentions, keeping the tone warm, helpful and on-brand, then following up or escalating anything that needs deeper attention. You should already be comfortable working inside each platform’s native inbox and notification tools, switching quickly between threads so no message is left hanging. Clear written English, empathy and the ability to distill answers from existing FAQs or knowledge-base articles are essential; I’ll supply all brand guidelines and reference material. If you can hit consistent response times, maintain a tidy ticket log and flag patterns you notice in customer feedback, we’ll get along great.