Resolve Google Play Billing Issue

Customer: AI | Published: 26.02.2026

Project: Google Play Production “Item Not Found” – RevenueCat + Capacitor Overview I am facing a production-only billing issue during my first Google Play production release. Tech Stack Capacitor (Android) Google Play Billing (Subscriptions – SUBS) RevenueCat integrated First production release Current Situation Subscriptions work perfectly in: Internal Testing track Closed Testing track Product IDs are confirmed correct Subscription + Base Plan are ACTIVE in Play Console Pricing configured Countries configured Product correctly attached to Offering in RevenueCat Production Issue During Google Play production review, reviewer reports: “The item that you were attempting to purchase could not be found.” Products fail to load in production review environment only. Additional Context This is the first production release Uploaded directly to Production (skipped Open Testing) Same versionCode was used across tracks App got suspended after multiple rejections Cloud Pub/Sub showed permission issues (likely unrelated to product fetching) What I Need Root cause analysis of production-only product visibility issue Verification of: Play Console subscription setup Base plan configuration Track/versionCode configuration RevenueCat configuration Production artifact mapping Step-by-step fix plan to avoid future rejection