I’m looking for a dependable remote assistant who can own our live-chat window and provide friendly, general customer service throughout the day. Your sole focus will be customer support, so you won’t have to juggle email queues, phones, or social media accounts—just keep the chat humming with quick, accurate, and personable responses. You’ll greet visitors, answer product or policy questions, troubleshoot basic issues, and escalate anything technical or account-specific to the right teammate. Clear written English, a calm tone, and the ability to think on your feet are essential. Experience with popular chat platforms such as Intercom, Zendesk, Freshdesk, or similar is a plus; if you’re comfortable learning new tools quickly, we’ll get you up to speed. Availability during our core hours (outlined after hire) and reliable internet are must-haves. I’ll provide FAQs, style guidelines, and access credentials. All I need in return is consistent coverage, concise chat logs, and a brief end-of-shift summary so I can spot trends and follow up where necessary. If you thrive on real-time interaction and enjoy turning visitors into satisfied customers, let’s talk.