My brand’s inbox fills up quickly and I’d like every follower to feel heard. The task centers on Instagram Direct Messages: reading incoming chats, replying in a warm, on-brand voice, and keeping conversations moving so no one is left waiting. Some queries will be routine—pricing, shipping, basic product details—while others may need a more personalised touch. I can supply a response guide that covers our key talking points, but I also value initiative; if a conversation drifts outside the script, good judgment and natural language should take over. Speed and tone are equally important: replies within a couple of hours during agreed time blocks, always friendly, never pushy. Please be comfortable switching between the Instagram mobile app and desktop Creator Studio (or another tool you prefer) so message tagging and quick replies stay organised. If you have experience turning chats into conversions or sparking engagement that drives comments and saves, mention it—those skills will be a bonus. Deliverables • Consistent monitoring of my Instagram DMs during the scheduled hours • Prompt, accurate, on-brand responses • A daily summary of common questions, hot leads, and any issues that need my attention If this sounds like the kind of conversational work you enjoy, I’m ready to get started right away.