My goal is to strengthen our public image by increasing the number of authentic Google reviews and ensuring every customer—happy or upset—receives a timely, thoughtful reply. I need end-to-end support: prompting recent customers to share their experience in a way that complies with Google’s policies, then monitoring the profile daily so no review goes unanswered. The work involves crafting short request scripts, choosing the best moments and channels to reach out, tracking new posts through Google Business Profile or any reputation dashboard you prefer, and writing on-brand responses for each positive and negative comment. Replies must sound human, reflect our customer-first attitude, and, when needed, invite dissatisfied clients to continue the conversation offline. Deliverables • Concise review-generation plan (touchpoints, messaging, tools) • Draft outreach copy and templates I can approve quickly • Tailored written responses for every new review, submitted for sign-off within 24–48 h • Weekly summary report showing review count, average rating, and response status, plus recommendations for improvement • A brief hand-over guide so my team can keep the momentum going If you have case studies or before-and-after rating snapshots from similar projects, feel free to mention them so I can see how you’ve helped other businesses boost their reputation.