Project Brief – Delivery & Courier Management System Company: Spartan Tracker Industry: Vehicle Tracking & Fleet Management Project Overview Spartan Tracker is expanding its services and intends to develop a complete Delivery & Courier Management System to offer delivery and on-demand services. We are looking for a development team to build a scalable, secure, and modern platform that includes web and mobile applications. The system must support real-time operations, financial management, and seamless interaction between administrators, couriers, and customers. Core System Requirements 1. Admin Dashboard (Web-Based) The admin panel must allow full operational control, including: User management (customers & couriers) Courier approval & document verification Delivery management (assign, track, cancel, reschedule) Real-time tracking of active deliveries (GPS integration) Delivery history and reporting Area/zone management Pricing configuration (per km, per weight, per zone, etc.) Promo codes and discounts Support ticket management Analytics dashboard (KPIs, performance metrics) 2. Financial System The system must include: Delivery fee calculation logic Commission management Courier earnings dashboard Automatic earnings calculation Withdrawal request system for couriers Invoice generation Customer billing history Multiple payment methods (card, wallet, cash on delivery) Integration with payment gateways Financial reports (daily, weekly, monthly) Tax configuration support 3. Website – Delivery Cost Calculator & Booking Customers must be able to: Calculate delivery cost before booking Enter pickup & drop-off location (Google Maps integration) Select delivery type (standard, express, scheduled) View estimated delivery time Book delivery online Make payment online Receive booking confirmation Track delivery in real-time 4. Courier Mobile App (iOS & Android) The courier app must include: Secure login Online/Offline (Available/Unavailable toggle) Push notification alerts for new delivery requests Accept/Reject delivery Navigation integration (Google Maps/Waze) Delivery status updates (Arrived, Picked Up, Delivered) Earnings dashboard Delivery history Rating system Identity verification Performance statistics 5. Customer Notifications The system must provide: Push notifications (App) SMS notifications (optional) Email notifications Status updates (Accepted, Picked Up, Delivered) Real-time tracking link Additional Recommended Features To make the platform competitive and scalable, we recommend including: 6. Customer Mobile App (Highly Recommended) Easy booking interface Saved addresses Order history Real-time tracking In-app chat with courier Ratings & reviews Wallet system 7. Live Tracking & Fleet Integration Since Spartan Tracker already works with vehicle tracking: Integration with existing GPS tracking system Fleet management integration Route optimization Geofencing alerts Vehicle performance monitoring This can become a major competitive advantage. 8. Smart Dispatch System Automatic courier assignment based on: Location proximity Availability Performance rating Vehicle type Manual override by admin 9. Multi-Branch / Multi-City Support Support multiple cities Support multiple operational branches Independent pricing per city/zone 10. Security & Technical Requirements Scalable cloud infrastructure API-based architecture Secure authentication (JWT / OAuth) Data encryption GDPR-compliant (if applicable) Admin activity logs Backup system 11. Performance & Scalability The system should support: High number of concurrent users Real-time updates Microservices architecture (preferred) Clean UI/UX design Deliverables Expected from Development Team Web Admin Panel Customer Website Courier App (Android & iOS) Customer App (optional but preferred) Backend API Database architecture Deployment & DevOps setup Documentation Post-launch support Proposal Requirements Interested development teams should provide: Estimated timeline Technology stack Budget estimate Similar projects completed Team structure Maintenance proposal