Our IT services firm is ready to turn Zoho CRM into the single source of truth for everything from presales conversations to ongoing support. I already have a Zoho One subscription and a clear picture of the data flow; what I need is someone who can translate that vision into an operational setup inside Zoho CRM. Scope of work • Build three custom modules that mirror our core workflows—Client Management, Project Tracking, and Support Tickets—so information moves seamlessly from lead to project kickoff to post-launch help. • Design end-to-end workflow automation (Deluge / Blueprint / CommandCenter as appropriate) to cut out repetitive hand-offs, trigger status updates, and generate internal tasks or emails at key milestones. • Integrate CRM with the other tools we rely on: Zoho Desk for ticketing, Zoho Projects for timelines, and a couple of external SaaS apps via API or Zoho Flow. Data must sync bi-directionally where it makes sense. • Configure reports and dashboards that let sales, PMs, and support teams see pipeline, burn-down, and SLA metrics in real time. Acceptance criteria 1. All custom modules are live with fields, layouts, and permissions tested for each user role. 2. Automations run without errors in a sandbox and then in production for at least one full business day. 3. Integrations push/pull sample records successfully and log any failures. 4. Dashboards render accurate data based on a supplied sample dataset. Please include a brief outline of similar Zoho CRM builds you’ve completed and note any certifications (Zoho Creator, Deluge, etc.) you hold. I’ll share the current process maps and field lists once we start.