I’m building the first release of a customer-communication platform that rivals tools like Respond.io, and I need a full-stack developer who can think beyond the MVP. The application must be architected for scale, cleanly layered for maintainability, and flexible enough for future feature modules. Core to the product is a multichannel chatbot powered by natural language processing and smart automated responses. From day one the bot has to converse seamlessly over Email, SMS, and leading social media messaging endpoints, routing each interaction into a unified workspace where operators can monitor, tag, and follow up. Because this project will serve as our long-term foundation, I’m looking for: • A well-documented microservice or modular monolith architecture, complete with tests and CI/CD hooks. • Clear separation of the AI layer (intent detection, response generator) so new NLP models can drop in without touching the UI or data layer. • An extensible channel framework—adding WhatsApp or live-chat later should be a configuration task, not a rewrite. • Transparent, readable code that meets modern linting, security, and performance standards. Deliverables for this first milestone are: 1. Initial architecture repo with README diagrams and Docker compose. 2. Core services covering user auth, contact/lead storage, messaging router, and the NLP/automation engine. 3. A minimal web dashboard that lets an internal tester send and receive Email, SMS, and social messages through the bot. 4. Unit and integration tests proving the flow from incoming message → NLP → automated reply across all channels. If robust design, elegant code, and long-term thinking excite you, let’s discuss how you’d bring this platform to life.