I’m setting up an online chat channel and need someone who can jump in and professionally resolve customer complaints about our products and services. Your day-to-day focus will be replying to incoming messages in real time, identifying the core issue, and guiding the customer to a satisfactory solution without escalating unless absolutely necessary. Clear, empathetic Indonesian writing is essential; English proficiency is a plus for occasional international queries. I’ll grant you dashboard access to our CRM and template library, but I trust you to adapt the tone when the situation is sensitive. Deliverables: • Timely, well-structured chat responses during the agreed shift hours • Concise internal notes for every conversation so our team can track recurring issues • A brief end-of-shift summary highlighting any unresolved or unusual cases If you’ve handled product or service complaints before and can keep customers calm while protecting our brand reputation, let’s talk.