I need a Make.com or Zapier specialist to wire up a lightweight AI chatbot flow that plugs directly into my customer service platform. The goal is to reduce repetitive work by letting the bot: • Respond to FAQs with clear, pre-approved answers • Gather key customer information (name, email, order number, issue summary) and pass it into my help-desk workspace in real time Here’s what I’m after: 1. A simple, maintainable Zap or Make scenario that connects the chatbot (OpenAI or similar) to the chosen customer service tool. 2. Structured mapping of the captured data to the correct fields so my team sees everything in one ticket thread. 3. A short read-me or Loom walkthrough showing how the automation is configured and where to tweak replies or routing rules later. If you’ve built similar FAQ or data-capture bots, I’d love to see an example. Efficiency and clear documentation matter more to me than fancy extras—I just want a clean, functional setup that we can expand on later.