I need a smooth bridge between WhatsApp Business and my CRM so I can handle every incoming message—membalas chat—without leaving the CRM screen. The integration must let me: • Sync all incoming and outgoing WhatsApp chats to the proper contact record in the CRM • Send replies using my own predefined templates (no AI auto-responses for now) • Trigger the correct template automatically when a chat arrives, while still allowing manual edits before sending • Log message history and basic engagement metrics inside the CRM interface You’re free to use the official WhatsApp Business API, Twilio, or another proven gateway, as long as it stays compliant with WhatsApp policies and doesn’t break if Meta changes an endpoint. After setup, I expect a concise hand-over: API keys and webhook locations documented, a short video or screenshots showing how to reply from the CRM, and notes on how to add new templates later. If you have done WhatsApp-CRM integrations before, especially for sales or support teams that rely on quick template replies, let me know the stack you used and how you kept delivery rates high.