I need an all-rounder who can keep my inbox under control, build a clean, professional business website, and handle day-to-day customer service queries without constant supervision. Email management is the first priority. You will sort, tag and respond to routine messages, surface anything that needs my input, and send me a concise daily summary so nothing slips through the cracks. While keeping the inbox steady, you will also develop a straightforward business site that showcases our services and captures leads. The exact platform is flexible—as long as the final site is mobile-friendly, searchable, and easy for me to update later. On the administrative side, I’ll rely on you to answer basic customer questions, log requests, and escalate issues when needed. A calm, clear communication style is essential here. Key deliverables • Daily email dashboard and response workflow in place • Fully launched business website with contact form and basic on-page SEO • Documented customer service process and weekly customer interaction log If you’re organised, tech-savvy, and comfortable juggling these three streams of work, I’d like to hear how you’d approach the role and what tools you prefer.