I run a growing online business and need a long-term partner who can keep both our back-office and our website visitors running smoothly. Your core focus will be everyday administrative work, and you’ll also cover our website’s live-chat window so potential customers always receive a fast, friendly reply. Because many of our clients are based in both Ukraine and English-speaking regions, flawless written and spoken fluency in Ukrainian and English is essential. You’ll switch between the two languages smoothly as you handle data entry, light document formatting, scheduling, basic online research, and, when the chat icon lights up, answer questions or route issues to me. Deliverables I expect • Real-time coverage of the website chat during the hours we agree on, with clear, well-written answers in the visitor’s language • Accurate completion of assigned administrative tasks by the agreed deadlines • A concise weekly summary outlining completed work, outstanding items, and common chat questions you noticed If you’re organised, tech-savvy, and comfortable juggling admin duties with quick customer interaction, let’s talk about a start date and timetable.