I run a bilingual operation that receives a steady flow of medical appointment requests, general service bookings, and customer referrals in Spanish and English. I need a coordinator who can jump in right away to keep all three pipelines moving smoothly. Your day-to-day work revolves around three core responsibilities: • Scheduling appointments – confirm dates and times in our scheduling software, send reminders, and handle last-minute changes. • Managing referrals – enter new leads into our CRM, assign them to the right provider, and track progress through each stage. • Following up – send timely email updates, answer simple questions, and make sure every client feels heard and guided. You should already feel comfortable working inside modern CRM systems, dedicated scheduling software, and standard email platforms. Fluency in Spanish is essential because many of our callers speak little or no English; clear written Spanish is just as important for follow-up messages. Success looks like accurate calendars with zero double-bookings, referral records that are fully up to date, and clients who consistently report fast, friendly communication. If you can deliver those outcomes, let’s get started.