I need a dependable writer who can take over day-to-day message handling on my social-media pages. Your main task is simple yet critical: craft timely, friendly, and accurate replies to incoming DMs and comment threads so every follower feels heard. Scope of work • Monitor my social-media inbox (Facebook & Instagram) during agreed-upon hours. • Draft clear, empathetic responses in Bahasa Indonesia that match my brand tone. • Flag sales leads or urgent issues for my review and keep a brief log. • Summarise recurring questions so we can refine future content. What I’ll provide • Brand voice guidelines and sample replies. • FAQ sheet and escalation rules. • Admin access to the pages. What I expect from you • Excellent written Bahasa Indonesia with a polite, conversational style. • Fast turnaround—ideally reply within 1 hour during your shift. • Familiarity with common social-media inbox tools (Meta Business Suite or similar). • A short daily report outlining conversations handled and any notable concerns. If you’ve previously managed social-media customer care, send a quick note and two sample replies you wrote (feel free to anonymise). I’m looking to start immediately and will extend the collaboration if we’re a good fit.