I need a straightforward chat-bot that can live on my social-media channels and handle everyday customer-support questions for me. The goal is to let visitors get quick answers 24/7 without waiting for a human to come online. Here’s what I’m after: • Map the most common questions I receive, then turn them into clear conversation flows. • Build and deploy an automated bot on my chosen social-media platform (Facebook Messenger or Instagram DM work best for me, but I’m open if another channel makes more sense). • Train it to recognise simple variations in wording so customers always reach the right answer. • Add fallback routing: when the bot can’t solve an issue it should tag or hand off the chat to me or my team. • Provide basic analytics so I can see volume, response rates and unanswered questions. A lightweight solution in ManyChat, Chatfuel, Dialogflow, or similar is fine as long as it integrates smoothly and I can edit flows myself later. Clean code, clear instructions, and a brief hand-off video are all I need to run it on my own after delivery.