My Shopify store is scaling quickly and I’m falling behind on one critical piece—handling return requests smoothly. I need a detail-oriented virtual assistant who already knows the Shopify admin dashboard inside out and can take full ownership of the returns workflow. Here’s what I expect day to day: as soon as a customer initiates a return you’ll verify eligibility, generate or request the appropriate return label, keep the customer updated through Shopify’s messaging tools, and, once the item is received, process the refund or exchange in the system. Throughout the process you’ll make sure order notes, inventory counts, and tracking numbers stay accurate so our reports remain clean. Clear, timely communication is essential, but I don’t need someone on live chat; email updates inside Shopify are fine as long as customers never feel abandoned. Experience with common shipping apps (ShipStation, AfterShip, or similar) will make the hand-off easier, though I’m happy to walk you through my exact setup. If you’ve successfully managed returns for other Shopify stores and can start this week, let’s talk—the sooner you’re in place, the sooner our customers get the fast, friendly return experience they expect.