I need a clear, actionable mini-guide that teaches online or offline sellers the best way to answer customer questions. The focus is strictly on “Cara menjawab pertanyaan pelanggan,” so every section should revolve around turning a buyer’s query into a smooth, confidence-building interaction. What I expect: • A step-by-step guide (approx. 1,200–1,500 words) covering tone, response time, empathy, and converting questions into sales. • Real-world examples or short scripts illustrating good vs. poor answers. • Quick reference checklist that sellers can keep on-hand for daily use. Style & format: Keep the language simple, friendly, and immediately usable for Indonesian sellers. No academic jargon—think workshop hand-out or blog post. If you lean on proven frameworks (e.g., AIDA, SPIN), weave them in naturally. Timeline: I chose “SEGERA,” so please deliver the first draft within 48 hours and be ready for one quick revision round right after.